Refund & Cancellation Policy

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At Tuljai Creations, we provide custom digital marketing, branding, design, and website services. Due to the creative and personalized nature of our work, refunds are handled carefully and fairly as outlined below.

1. Nature of Services

All services offered by Tuljai Creations are:

• Custom-made

• Strategy-driven

• Time-intensive

• Based on client requirements and approvals

Once work begins, resources, planning, and creative effort are immediately invested.

2. No Refund After Work Has Started

Once payment is received and the project has started:

• Payments are non-refundable

• Services cannot be undone, resold, or reused

• Time, strategy, and creative work cannot be reversed

This applies to:

• Logo design

• Branding & identity work

• Digital marketing services

• Social media management

• SEO setup

• Website design

• Monthly design packages

3. Cancellation Before Work Begins

If a project is cancelled before any work has started:

• A partial refund may be considered

• Consultation, planning, or administrative fees may be deducted

• Refund approval is at the sole discretion of Tuljai Creations

4. Project Delays or Dissatisfaction

If you are unhappy with the work:

• Please communicate your concerns clearly and promptly

• We aim to resolve issues through revisions or clarification

Refunds are not guaranteed but reasonable efforts will always be made to ensure satisfaction within the agreed scope.

5. Monthly Services & Retainers

For monthly or recurring services:

• Payments are non-refundable once the service period has begun

• You may cancel future months with prior notice as agreed

6. Exceptional Circumstances

Refunds may be reviewed on a case-by-case basis only in situations such as:

• Duplicate payments

• Technical payment errors

7. How to Contact Us

For any questions related to refunds or cancellations, please contact:

Tuljai Creations
📧 Email: prachiscribbles@gmail.com
📍 Location: India